Refund policy
Thank You for Choosing to Shop at HOAX the Label!
We are dedicated to providing you with luxurious swimwear that meets the highest standards of quality and style. However, we understand that sometimes a return or exchange may be necessary. Please review our policy below for a seamless process.
Returns and Exchanges
We accept returns and exchanges for changes of mind, size adjustments, or style swaps under the following conditions:
Eligibility
- Returns and exchanges must be initiated within 14 days of the delivery date.
- Items must be unworn, unwashed, and free from any odours or stains.
- Items must be in its original condition, with all tags and hygienic liners still attached.
- Returns on final sale items are not accepted.
Return/Exchange Process
- Initiate your return by completing the form here
- Upon approval, you’ll receive an email from us containing your unique Return Authorisation Number (RAN) and instructions on how to send your item back.
Shipping Costs
- Return shipping costs are the responsibility of the customer.
- We recommend using a trackable shipping service, as we are not liable for lost or damaged return parcels.
Refunds and Exchanges
- Refunds are only issued for items that are damaged or faulty, and only cover the product cost — shipping costs are non-refundable.
- For eligible returns, we offer either:
- An exchange, or
- Store credit for the product price only (excluding shipping fees). Store credit can be used on any future purchase.
Non-Eligible Items
- Items that do not meet the above conditions or are returned outside the 14-day window will not be accepted.
- Ineligible returns will be sent back at the customer’s expense.
Need Help?
For any further questions, feel free to reach out to us at contact@hoaxthelabel.com