Return Request Received Successfully

Thank you for submitting your return request to HOAX the Label.

We sincerely apologise that your order didn’t arrive exactly as you hoped. At HOAX, we strive for uncompromising quality and luxury in every piece, and we truly appreciate the trust you placed in us by going out of your way to add our designs to your getaway wardrobe.

Your return request has been successfully received, and our team will review it within 1–2 business days. Once approved, we will email you with:

- Your Return Authorisation Number (RAN)

- Detailed instructions on how to safely send your item back

Please do not send your items yet — wait until you receive your RAN so we can process your return quickly and securely.

Be sure to check your spam or junk folder in case our email lands there.

Please note: Customers are responsible for return postage, packaging their items securely, and ensuring the parcel arrives safely to us in good condition. Unfortunately, we cannot accept responsibility for parcels that go missing or arrive damaged during return transit.

We hope this return process is smooth and effortless for you, and that we’ll have the chance to see you return to HOAX for a piece that truly captures the magic and quality you deserve.

Thank you again for being part of our HOAX getaway — your support means the world to us.